Privacy Policy


We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.


As with all shopping / ecommerce websites, Face Facts collects ‘personal information’ from you when you shop at

This information helps us to make your shopping experience as easy and lovely as possible. Face Facts requires your ‘personal information’ to process your order, inform you of any delays, or out of stock items and to occasionally send you special offers and promotions

Face Facts may collect the below information from yourself:

  • Your name
  • Email address
  • Your name
  • Delivery address
  • Telephone number
  • Mobile number
  • If you are reclaiming VAT, the reason for your eligibility
  • Any other information that you choose to send to us
  • When you place orders with Face Facts, we also maintain your purchase order history & purchase order history correspondence (emails etc), to ensure that we are able to provide you with a comprehensive shopping experience with our company.

We use the latest secure server technology to ensure this information is protected to the highest standards.

When you enter your credit card details, you are automatically transferred to the internationally trusted Paypal site it is one of the most trusted & secure ways to process online payments.

We may also collect and use the following kinds of personal information: Traffic data, length of visit on SW site, geographical location, browser type, operating system, referral source, IP address, page views & website navigation paths. This data comes from your visit to our site and may be used to improve the face facts shopping experience.

Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with the terms of this policy.


Face Facts are committed to ensuring that your personal information is kept securely. We have put in place suitable technical, organisational and managerial procedures to safeguard the information we collect online.

Where needed a password may be necessary to access areas of our site. You are responsible for the safety and confidentiality of the password you generate.


You have the right to obtain access to your personal data. You can make a request by email to .  Face Facts International Ltd, 1 Steep Hill, Lincoln, LN2 1LS.

Your data will be provided on the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank, plus an original copy of a utility bill showing your current address).

In most cases, Face Facts are able to provide a copy of the information free of charge. However, we may charge a reasonable administration fee when a request is unfounded or excessive.

Face Facts will provide the information to you within one month of your request. Face Facts may extend the time to respond by a further two months where requests are complex or numerous.

Where requests are obviously unfounded or excessive we can refuse to respond. In such cases, we will, within one month, explain why and will inform you of your right to complain and to pursue a legal remedy.


The personal information that Face Facts process for any purpose or purposes, shall not be kept for longer than is necessary for that purpose or those purposes. Face Facts will retain documents including electronic documents containing personal data to the extent that we are required to do so by law; or if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).


Please let us know if the personal information that we hold about you needs to be corrected or updated. You can do this either by phone 01522 544727, or by contacting us at


When you first joined us and ordered online, you will have been asked to tick a checkbox, if you would like to receive emails containing newsletters & updates from Face Facts. Should you have originally ticked this, but have now changed your mind, please contact us on telephone 01522 544727, or at and we will remove you from our subscriber’s list.

Your email address may be passed to a third party reviews site (, in order for them to send you an email giving you the opportunity to review your Face Facts experience. Should you wish to opt out of this review opportunity, please contact Face Facts at  and we will remove your email address with immediate effect. To view the privacy policy of, please click here.

Face Facts may contact you with regards to goods or services, related to a previous sale, if we feel that you might be interested in the additional products.


Below are scenarios that we may disclose your personal information:

  • If we are required to do so, by law.
  • In connection with any ongoing or prospective legal proceedings
  • In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
  • If our business assets are ever sold to, or purchased by another company.Our data records are part of our business.

We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary.

Information that you personally publish on our website, or submit for publication, such as product reviews, or comments on articles, may become available to others via the internet. We cannot prevent the use or misuse of such information by others.

Except as provided in this policy, we will not provide your personal information to third parties.


Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.