People experiencing hair loss constitute a significant number of our clients. We have years of experience in providing treatments for people with alopecia, those who are experiencing chemotherapy or have other health conditions leading to hair loss.

Services available for our NHS clients are our free consultation/wig fitting with Helen. Free Permanent makeup consultations with Tara to chat about and draw on how we can recreate your eyebrows or give you eye definition with our permanent eyeliners.


Any clients buying a wig can also have a complimentary makeup by one of our team along with help and advice on how to draw on eyebrows and eyeliner. We also stock a waterproof range of eyeliner and eyebrow pencils from our Blinc range which is suitable for clients having chemotherapy treatment.

We are NHS contracted wig suppliers. This means we can accept prescriptions provided they are made out in the name of facefacts . We are CRB checked so we are ‘fit to deal with children and vulnerable adults’

If you qualify for a prescription either your dermatologist or consultant will tell you. In most cases you will have a prescription charge approx. £67.75 this is reviewed every April, but there are exemptions so make sure you ask the hospital.

Once the hospital have sent through your prescription which can take a few days after you paying the hospital you can ring us to make an appointment with Helen. Fittings are normally carried out on Tuesdays, Wednesdays and Thursdays. Simply because its quieter for the clients as the retail area can be very busy on other days and we like to make sure all clients are looked after to the best of our abilities.

The Little Princess Trust is an extraordinary charity which provides real hair wigs to children suffering hair loss due to cancer treatment. Facefacts are thrilled to be supporting and working alongside The Little Princess Trust.

If you would like to find out more information on the amazing work The Little Princess Trust do please visit

We are Vat Registered so VAT exemption is available to clients who wear wigs for necessity reasons. Customers who require wigs due to alopecia, hair loss as a result of chemotherapy treatment or any other medical condition that causes hair loss, and is confirmed by a GP, are classed as necessity wearers. If any of the above applies to you, you are entitled to receive the VAT off the cost of your wig at the time of purchase. Please note: VAT exemption applies to wigs only and does not apply to accessories.